Magister Clarence S. Bailey P.O Box 872570 Panama, 7 Panama Tel:507-293-8439 / 671-1598 Email:[email protected]
 

Objectives:
To be part of the team of a growing, competitive, visionary and custumer service company, where my knowledge and professional experience will contribute to de company´s development.

Carrer Profile:
Over eighteen years of experience in Communication Industry (National and International). High level of knowledge in organizational skills, Teaching skills, Labor Laws, Personnel and Cutomer Service Administration. Excellent leadership ability.

 
WORK EXPERIENCE.
June. 1997-Present

CABLE & WIRELESS PANAMA Call Center
SUPERVISOR.

  • Oversea quality standard.
  • Keep statistic control of the level of production.
  • Coordinate work groups and meetings.
  • Orientate and train personnel.
  • Administrate, organize and direct the recources of the departament.
  • Make monitoring and claims reports.
  • Elaborate plans and strategies, accordin to clientes and organizations needs.
  • Make effective decissions.
  • Coordinate rest periods
  • Make performance evaluations
  • Act as Manager on duty.
    		•
    July. 1995-May.1997 INTEL, S.A.
    SUPERVISOR
    Same job description above.
    Jan.1990-Jun.1995.

    INTEL, S.A.
    International Telephone Operator.

  • Answered over 170 international telephone calls daily.
  • Handled general communication task-filling and data entry.
  • Provided clients with accurate rates, time and telephone numbers.
  • Assisted clients with translation and/or interpretation in English and Spanish.
  • Paged and located custumers in different countries.
  • Assisted and acted as Supervisor on duty.
    		•
    May.1984-Dec.1989..

    INTERCOMSA.
    International Telephone Operator.
    Same job description mentioned as and Operator in Intel.
    Jan.1984-April.1984

    CASINOS NACIONALES.
    Slot Machine Technichian..

  • Gave maintenance and repaired slot machines
  • Worked as a cashier for two months.
    		•
       
     
    OTHER EXPERIENCE:
    May 2003- Present
    		 UNIVERSIDAD DEL ISTMO (UDI)
    Instructor of Customer Service Professionals (CSP´s).
    I am currently preparing individuals with the techniques and qualifications to work in Call Center.
    OFTER THE WOR CALL CENTER. (Sitel And Dell Computer), i dont understood what you want to say in this point please make the correction
     
     
    EDUCATION
      UNIVERSIDAD DE PANAMA (University of Panama)
    - MBA with a concentration in Human Resources Managment
      UNIVERSIDAD DE PANAMA (University of Panama)
    - Degree in Accounting
    March 01.
       
    SEMINARS AND COURSES
    Aug. 2000 Corporation Image
    Aug. 2000 Detecting Problems and Addiction on the Job
    Jun. 2000 Supervision and Leadership
    Jun. 2000 Importance and Roll of a Supervisor in a Call Center
     
    * I have assisted and participated in several other courses and seminars
     
    SKILLS
    • Fluent in English and Spanish
    • Good public relations
    • Ability to speak in public (excellently)
    • Ability to work under little or no supervision
    • Leadership ability.
     
    Observation: References and any other information will be furnished by upon request

     

     

     

     

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